Frequently Asked Questions
- Why won't the system accept the username I chose?
- There can only be one account with any particular username on the system.
If the username is taken, then the system will not allow you to register with
that username. Usernames must also be alphanumeric, and start with a letter. If
the username you chose is not available, you will have to use a different one.
Also, your username must be 4 to 15 characters in length.
- Why won't the system accept my e-mail address?
- There can only be one account with a particular e-mail address on the
system. If you are registering with an e-mail address that is already
associated with an account, the system will not allow you to re-register. The
most common cause of this problem is that you previously registered, but
forgot your username or password. You can retrieve your username and password
by using the "Lookup Lost Password"
feature from our home page.
- What is my organization ID number?
- The organization ID number is a number used by GISTware to identify
organizations, or branches of organizations in the system. If you are signing
up as part of a corporate training program, you should ask your training
administrator for more information. Individual subscribers should not request
association with an organization on the system.
- What is the admission code?
- Organizations can use an admission code to limit who can request addition
to the organization. If you have not been given an admission code, and you are
requesting to be admitted to an organization, you should try just leaving it
blank. If the blank admission code is not accepted, contact your training
administrator for the admission code.
- Can I see a sample of what you offer?
- If you have registered and have a username and password, you can view our Guest Sampler.
- I registered with the system, but when I try to log in it will not take my
password. What is wrong?
- Most likely there is a problem with capitalization. Although your username
is not case sensitive, your password is. If you do not remember how your
password is capitalized, you can have it sent to you (see below).
- I have lost or forgotten my username and/or password, is there some way
that I can retrieve them?
- If your email address has not changed since you created or last updated
your user record, use the Lookup Lost Password feature on the GISTnet home page. If our system does not recognize the email
address you enter, call us at 1-310-376-3888, and we will help you (we are
available Monday through Friday between 6:30AM and 5:00PM California
- I can't get access what I want on the system?
- Have you registered with the system? If not, please register using
"Guest/User Registration" on the GISTnet
home page or your company's registration link on its GISTnet main page. If you
have already registered with the system, what error message does our system
give you when you try to log on? This error message should tell you why you
cannot access the page you seek ("Not authorized" generally means you
do not have access because you have not have a GISTnet subscription or have
been given access to the particular content by your employer. "Page not
found" simply means that the page in question does not exist, usually as
a result of a broken hyperlink.
- Is there a log-out button?
- There is no log-out button. Our system does not actively log you in, it
simply requests a password from your computer each time you access content.
Most browsers have the option to store ("cache") your password so you
only are requested to enter it when you first log on, or when you seek a page
from another "content domain" on our server.
- I am trying to find some information for ____, however, I am not able to
access it. Do I need to subscribe to get this information?
- To access our library or country information database you need have a
subscription. However, we do offer samples of our library and some countries in
our Guest Sampler.
- Is there any information on your website regarding ____?
- If it is information in the area of logistics, it's likely to be on our
system. Take a look at the Guest Sampler to get an
overview of our content.
- Are the courses set in such a manner that they could be completed in stages?
- Yes, our courses are divided into lessons. Lessons usually take about one
- When will the course start?
- Once we have received your payment the course will be opened up to you. You
will receive an email informing you that the course has become available. At
this point, you can start the course whenever you are at a computer with a
browser and a connection to the internet.
- Do you have any on-line classroom discussion facility available?
- No, although we do provide an email address where the author can be
contacted if you have further questions. We welcome questions on our material
and feedback on how to improve it.
- I took an assessment for record, but did not pass, what do I do now?
- You should return to the lesson and study some more, then take an
assessment for learning to see if you have studied sufficiently. Once you have
studied sufficiently, take another assessment for record. A failed assessment
for record will go on your assessment history, but you are permitted to take it
again until you pass.
- I would like to have the due dates for the course set back; could you
please do that?
- Generally, we do not change due dates for people taking a course under a
company subscription; you must talk to one of your company's learning program
administrators to have them change your due dates. For individual subscribers,
let us know and we will change your due dates.
- For many topics, the GISTnet Library and training study assignments consist
mostly of text with few graphics. This can be boring as well as challenging to
get through. Why not stimulate interest with more graphics and media clips?
We certainly agree that a picture can be worth 1000 words, and when this
is true we do use pictures and even animations or video when the subject matter
involves task motion or behavior. The challenge is that much of our subject
matter is technical in nature, based on government regulations and company
procedures which are also communicated in text and only in text. For
this type of subject matter, graphics are not available or would not help
communicate the information.
We also endeavor to apply two principles to our content:
- Context-based learning—In order to apply the subject matter to
real world situations, a person must refer to and understand similar and even
more challenging text (e.g., government regulations). Learning should occur in
the context of the skill needed to apply what is learned. Our presumption is
that typical GISTnet users, because of the type of work they need to do, have
good reading comprehension.
- Avoid distraction—The addition of gratuitous graphics that do
not directly communicate or reinforce the subject matter serves only to
distract the learner, and actually reduces comprehension and retention.
To increase text usability and effectiveness, we break our subject matter
into bite-sized pieces using numerous hierarchical text headings. These
headings summarize the information and aid in finding information of interest
when using tables of content. Within text passages, we further differentiate
and emphasize key points through a variety of visually distinct formatting such
- italics, underline and bold
- bullet and numbered lists
- text boxes
- attention-getting icons to stress very important issues
- relationship diagrams
- flow charts where there are process steps involving decision points
- How do people with limited reading comprehension complete training via
- We understand that some of our learners have difficulty with predominantly
text-based learning either because of limited fluency in the language used or,
in a few cases, because of reading disorders. For subject matter which is
better communicated through graphics, animation or video, we use these when
available or economically feasible to create. For example, there are numerous
video clips in our Supervision, Customer Service and Sales training to communicate situations and behavior. We also use animated
simulations and audio narration to communicate correct vs. incorrect procedures
in security and safety training.
- I prefer to study using a workbook so I can make notes to reinforce my
learning and study away from my computer. Can I print out GISTnet study
- Yes, we encourage this in our course instructions. This is one of the
reasons our study assignments consist of one continuous browser page rather
than numerous small pages or slides.
- GISTnet web design and learning interface seems very plain (no glitz).
- Our page and content design is driven by our customer base and Internet
technology concerns. These include:
For these reasons, we find that less is more.
- Security—Our system (GISTware) uses no "active"
of our customers have network firewalls that stop download of such executable
code to prevent harm within their network. You can set your browser security to
the highest levels and GISTnet will continue working—something not true
with most other Internet training providers.
- Platform and browser neutrality—Our system uses standard
Internet technology in order to work properly on any browser and
operating system. This is indeed the core benefit of HTML and Internet
technology. With GISTware there is no need for special plug-ins or downloaded
applets for learning interactions other than a media player when media is
- Page format—We use minimal page formatting. First, this
enables text to dynamically flow as needed to properly display on a browser
screen of any size, including small-screen mobile PDAs. Second, this provides
maximum user control over how content is displayed by their browser in terms of
font, type size, color, etc. Third, our customer organizations have greater
flexibility in applying their own style sheets for users accessing GISTnet via
- Bandwidth—Graphics and especially media clips require much
higher bandwidth for satisfactory download time. Not all GISTnet users have
high bandwidth, and some corporate networks slow down significantly at peak
times of the day. So we set image size and video quality to the minimum
needed to effectively communicate the subject matter.
- I am concerned that what I learn in training may change over time, or I may
simply forget some important detail. How can I refresh on what I learn in a
- The lesson study assignments in most GISTnet courses consist of information
that is continuously available and regularly updated in the GISTnet Library. If
you have access to GISTnet under an employer or personal subscription, you can
refresh your training and engage in self-directed learning far beyond what was
covered in your training anytime the need arises. The numerous links from your
training course and link bar across the top of "My Page" and every
lesson page take you into the GISTnet Library. The formatting of GISTnet
Library content is also influenced by this dual-use in both training courses
and on-the-job performance support.
- I've completed the course; why am I receiving overdue notices from the
You will only receive overdue notices for lessons that you have not in
fact passed. You may have mistakenly taken an assessment for learning instead
of an assessment for record. If your score does not appear on your assessment
history (you can get to that from your Personal
Page) you probably took an assessment for learning instead of for record.
You must take an assessment for record in order to pass a lesson.
Another possibility is that you were assigned to the same course twice, with
the second time being after you passed some lessons. If this problem comes up,
please let us know by emailing firstname.lastname@example.org or by calling us at
- I just accidentally hit assessment-for-record instead of
assessment-for-learning. What should I do?
- Don't panic; just go back and start the assessment for learning that you
wanted to take. If you do not respond to any of the questions, our system will
not grade the assessment (except in certain unusual circumstances).
- The computer timed me out of an assessment when it said I still had time
left. What gives?
- There is some confusion about this because the official time remaining on
your assessment is kept on our server. Whenever you load a new page, it puts
the time remaining on that page, but on that page the time doesn't change. So
you could load a page with one minute remaining, look at it for two minutes,
then when you submit your answer the server will tell you that you ran out of
- How do we add a user to our org?
- If the user has already registered with GISTnet, you can use this
- Start on your "My Page".
- Select the organization to which you want to associate the person.
- Go to "Structure of this organization".
- Choose the sub-organization to which the user belongs and follow the
"users" link in parentheses after that sub-org.
- Enter the new user's username into the "Add User" field.
- Select the "Add User" button.
- Can our company have two administrators or is it one only?
- Our system can handle as many administrators as you wish. All notifications
will be sent to administrators with appropriate privileges to act upon the
- How can I fix a mistake I made in posting training record events?
- We do not allow company administrators to edit or delete training record
entries. If a mistake has been made, please email us at email@example.com or call us at
1-310-376-3888 and we will fix it. (We are available Monday through Friday
between 6:30AM and 5:00PM California time.)
- Do you offer certificates?
- How do I get a certificate?
- In most cases you can print a certificate out yourself. You can do this by
going to your training record, and using the pass date link of the course for
which you want the certificate. At the bottom of the page there is a link
marked "Print Certificate". If you follow that link, it gives you
options for configuring the certificate.
- What type of certificate would I receive when I complete one of your
- Here is a sample certificate in PDF, PNG, JPEG and postscript formats.
- Is there a price break for multiple courses?
- Yes, we do have a discount schedule for buying ten or more uses of our
- I want to take a course on my own, as an employee of a subscribing company
do I qualify for the subscriber rate?
- Yes, you do get the subscriber rate.
- Will your course satisfy certification requirements in the Dangerous Goods
- Yes and no. No course, seminar or other training can certify you to work
with dangerous goods. The only authority that can certify you is your employer,
who certifies that the dangerous goods training you have received satisfies
their requirements. We welcome queries by employers about the course of study
for our dangerous goods courses, and are confident that our courses will meet
or exceed their needs. Also, we retain the tests that you take for use in
complying with record keeping requirements.
GISTnet provides on-line help covering many issues. Simply use the
"Help" link on our main page, or on the
navigation bar above any content page to reach our help index.
If you do not find what you need in our on-line help, you can email us at firstname.lastname@example.org or call us at
+1.310.376.3888. We are available Monday through Friday between 6:30AM and
6:30PM California time.