We certainly agree that a picture can be worth 1000 words, and when this is true we do use pictures and even animations or video when the subject matter involves task motion or behavior. The challenge is that much of our subject matter is technical in nature, based on government regulations and company procedures which are also communicated in text and only in text. For this type of subject matter, graphics are not available or would not help communicate the information.
We also endeavor to apply two principles to our content:
To increase text usability and effectiveness, we break our subject matter into bite-sized pieces using numerous hierarchical text headings. These headings summarize the information and aid in finding information of interest when using tables of content. Within text passages, we further differentiate and emphasize key points through a variety of visually distinct formatting such as:
You will only receive overdue notices for lessons that you have not in fact passed. You may have mistakenly taken an assessment for learning instead of an assessment for record. If your score does not appear on your assessment history (you can get to that from your Personal Page) you probably took an assessment for learning instead of for record. You must take an assessment for record in order to pass a lesson.
Another possibility is that you were assigned to the same course twice, with the second time being after you passed some lessons. If this problem comes up, please let us know by emailing staff@gistnet.com or by calling us at 1-310-376-3888.
Yes we have a privacy policy. If it doesn't address a particular question you have, please contact us for clarification.
GISTnet provides on-line help covering many issues. Simply use the "Help" link on our main page, or on the navigation bar above any content page to reach our help index.
If you do not find what you need in our on-line help, you can email us at staff@gistnet.com or call us at +1.310.376.3888. We are available Monday through Friday between 6:30AM and 6:30PM California time.