CSMS Message: 19-000337

Title:FDA is not receiving ACE entries due to connection problems between FDA and CBP's systems
Date:2019-06-29
To:abi,partner
Links:previous, original, next

If Prior Notice has been submitted via ACE and confirmation has been received:

If Prior Notice has been submitted via ACE and confirmation has not been received:

If Prior Notice has not been submitted:

For additional details, see Prior Notice Contingency Scenario 1 https://www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInformation/ucm078888.htm.

An updated message will be sent once the issue is resolved.

For questions regarding Prior Notice, contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov.

For ACE inquiries, contact FDA ACE Support. ACE Support can be reached from 6:00 AM -10:00 PM Eastern, 7 days a week, at 877-345-1101 or ACE_Support@fda.hhs.gov.